Come and help us make a better place

What you'll be doing:

• Maintain and grow existing client relationships through regular communication and proactive account management
•  Identify and capitalise on opportunities to cross-sell and upsell services to existing clients
• Negotiate contract renewals and secure new business from key accounts
• Collaborate with the wider sales and delivery teams to ensure seamless client experiences
• Provide timely and accurate reporting on account activity and pipeline development
• Contribute to the development of the sales strategy and assist with the implementation of sales initiatives

What we're looking for:

• Minimum 2 years' experience in an account management or key client relationship role, preferably within the sales industry
• Proven track record of building and maintaining strong, long-term client relationships
• Excellent communication and interpersonal skills, with the ability to influence and negotiate at all levels
• Strong commercial acumen and the ability to identify and capitalise on growth opportunities

What we offer:

At Infotech, we are committed to creating an environment where our employees can thrive. We offer a competitive salary, laptop, and a range of benefits including flexible work arrangements, professional development opportunities, and a collaborative team culture. If you're passionate and keen to join a innovative organisation, we'd love to hear from you.

QUALIFICATIONS/EXPERIENCE Expert “hands-on” technical proficiency in the principles and practical application of automation testing, test frameworks, CI/CD, across a variety of tools. Selenium Playwright Salesforce and Java applications Demonstrated ability to work with a high degree of role autonomy and “can do” attitude. Bachelor's or higher degree in Engineering, Computing Science or Mathematics or another relevant technical field. 6–10 years’ experience in a senior automation test role. 7–8 years’ experience in Software Development. Experience working on large scale IT applications KNOWLEDGE: Proven experience in test automation using Playwright and Selenium Proficiency in at least one programming language such as JavaScript, TypeScript, Python, or Java. Strong understanding of software testing methodologies, including functional, regression, performance, and security testing. Experience with version control systems like Git. Familiarity with CI/CD tools such as Jenkins, GitLab CI, or Azure DevOps. Knowledge of web technologies such as HTML, CSS, and JavaScript. Excellent analytical and problem-solving skills.

Strong communication and teamwork skills. TECHNICAL SKILLS Evaluate and recommend test automation technology selection and strategy (including framework selection and coding language). Design, develop, and maintain automated test scripts using Playwright. Design and implement automation frameworks, ensuring usability, effectiveness, efficiency and maintainability are met. Frameworks must support backend and UI components, with a particular emphasis on Accessibility. Set standards for writing test code and automation coding principles to be used across the team. Support in-Sprint delivery of automated tests meeting acceptance criteria and enable Definition of Done. Write tests and supporting automation code. Oversee the continual improvement of automation testing practices. Manage risks and issues related to the provision of automated tests. Support the Test Manager to grow the team of automation testers and breadth of coverage. Strong experience in automation framework development with features like unified Data, Storage & Config management, Hooks, I/O Handlers, Listeners, CD/CI integration and building reporting features using controllers/ Azure SQL/ Microservices to run analytics, produce dashboards and report metrics Experience in selection of new tools, techniques and methodologies needed to enhance productivity and quality. Collaborate with product teams to strategize & align long term solution for test automation including roadmap, tools, framework & approach. Experience in providing Quality Assurance (QA) for project & program test deliverables where applicable Lead in coordinating the test resources from IT areas to accomplish the test automation objectives at various stages of the software development life cycle, as applicable. Demonstrate strong people leadership, coaching and mentoring skills to develop and retain team members and contribute to the culture of IT Have experience in building high reliability operating culture and performance. Exceptional interpersonal skills to collaborate, influence and partner effectively with key stakeholders.

JOB SUMMARY:

A keen problem solver, who can work within the squad performing developments tasks as required as well as troubleshooting, configuration, and operation of the existing Salesforce platform.

KEY TASKS & ACCOUNTABILITIES

· Design and develop custom Apex code, triggers, Visualforce pages, Lightning Components, and declarative configurations to extend Salesforce functionality.

· Implement and maintain integrations with other systems using REST/SOAP APIs.

· Collaborate with business stakeholders to gather requirements, analyse processes, and propose solutions.

· Participate in code reviews, quality assurance, and deployment processes to ensure high-quality solutions.

· Stay current with Salesforce platform updates, new features, and best practices.

· Troubleshoot and resolve technical issues related to Salesforce configurations, customizations, and integrations.

· Document technical designs, configurations, and code changes.

· Work closely with cross-functional teams, including administrators, analysts, and project managers, to deliver successful projects on time and within budget.

· Ability to work on multiple user stories/priorities and sound development practices to ensure the quality delivery of enterprise solutions


QUALIFICATIONS / EXPERIENCE

· 5+ years of SFDC development experience

· Salesforce Certified Administrator, Salesforce Certified Platform Developer, Salesforce Platform Developer—II Certification (highly desirable)

· Development experience with LWC, Apex, API REST integration, Triggers, Eclipse IDE, Salesforce Object Query Language (SOQL)

· Experience working on Salesforce communities / Experience cloud

· Experience in working with Force.com Bulk API and the Metadata API

· Experience in Customisation & configure SFDC objects, data fields, page layouts, record types, workflows, document templates, reports and dashboards

QUALIFICATIONS/EXPERIENCE Tertiary qualifications in a relevant discipline 3-4+ years with MuleSoft ESB (MCD lvl1 certification is mandatory and MCIA Lvl1 desirable) - Experience in Mule 4.x highly desirable -Experience in Mulesoft data weave scripting - Experience in CICD pipeline - Experience in previous Mule versions valued Demonstrated system implementation skills Flexible attitude in order to meet outcomes required Desirable: - IBM MQ experience - Salesforce experience/certification - Java experience/certification - ITIL experience/certification - Mainframe experience KNOWLEDGE: Ability to implement solutions according to formal development methodologies, including Agile/SCRUM and Waterfall methodologies Experience in working with both functional and non-functional requirements Knowledge of service layer applications and tools, specifically MuleSoft ESB Experience delivering online Life insurance applications desirable TECHNICAL SKILLS Experience with ESB software, specifically Mulesoft ESB Write production quality executable code (including documentation) for user interfaces, business processes, domain objects, etc. and database scripts Validation of code quality using walkthroughs, code reviews and unit tests using MUnit Experience in working with Anypoint tools i.e. Studio, Exchange, Designer, Runtime Manager, Monitoring etc.. Experience in API development using SOAP, REST, JMS and FTP Experience in working with RAML, XML Schemas, Json, CSV formats. Familiar with Continuous Build integration tools including Nexus, GIT and Bamboo Confident with application build and deployment scripts/configuration Java experience Experience with Relation database (DB2), IBM MQ, Unix and Windows platforms, and Atlassian suite of tools including JIRA and Confluence. Desirable: In-depth knowledge in providing cloud based solutions, specifically with Salesforce Experience in integration with Salesforce development environment.

The Lead Full Stack Engineering will be responsible for helping build up our future frontend, microservices, and cloud foundations to scale out for the rest of the organisation. This role will build the new chapter and work with our agile delivery and architecture teams on a transition roadmap.

The role will focus on providing technical expertise, steering the technology capability, and bring in industry standards and innovation.


Key Responsibilities

· Creating and building out a roadmap for technology modernisation.

· Building Client's future frontend, microservices, and cloud foundations.

· Continuous improvement and excellence; recruiting, developing an engineering-first mindset.

· Continuous improvement and excellence; developing, delivering, and evaluating new technologies aligning to technology and business strategy.


Important to your success - let's grow together.


· 10+ years technology experience.

· Experience designing and building decoupled BFF and Domain APIs.

· Experience designing and building decoupled user experience with modern JS frameworks like ReactJS and AngularJS.

· Hands-on development, delivery, and operate technology platform at scale.

· Experience in DevOps and CI/CD tools and techniques.

· Excellent adaptive leadership capabilities, including fostering productive team dynamics and coaching.

· Successful record of managing distributed resources and partners (both offshore & onshore)

· Preferably Insurance or Financial Services Industry experience

· Alignment of Technology roadmap and business strategy.

We are seeking an experienced and highly skilled Senior Engineer to join our team, specializing in pricing and modelling using VP/MS. The ideal candidate will have a strong background in software engineering, actuarial science, and financial modelling, with a focus on developing, implementing, and maintaining pricing models for insurance products.

You will support squad objectives with deliverables and platform owner to promote best practices and tools. You will be responsible for providing, reviewing, and critiquing solutions for VPMS application projects, enhancements, maintenance, and production support work.


Key Responsibilities

· Ensure designs produced adhere to the architectural roadmap and support the development, execution, and operations of services.

· Create and adhere to VPMS development practices, standards, and updated documentation.

· Collaborate with other developers on the team and mentor non-VPMS developers when required.

· Manage ongoing and new enhancements and development in new initiatives for the respective applications to ensure alignment with the development approach.

· Work with the team to make improvements, develop, and achieve higher competencies in development skill sets as well as overall application development.

· Support the platform owner in exploring new business rules and pricing platforms in line with enterprise strategy.

· Monitor and manage production support to ensure incidents and problems are managed within set SLAs.

· Provide technical expertise and support to the pricing and product development teams.

· Document and maintain detailed records of model development processes and changes.

· Continuously monitor and improve existing models to enhance performance and accuracy.


Important to your success - let's grow together.

· Degree holder in Actuarial Studies along with Information Systems & Computer Science.

· 5+ years of application development experience using VPMS with at least 2-4 years of life insurance experience.

· Solid experience in VPMS tool and VPMS Modelling Language.

· Solid experience in business and technical analysis and the ability to create user stories including technical specifications.

· Experience in MS Excel and converting rules in Excel to VPMS.

· Solid understanding of software development life cycle models as well as understanding of project management principles and practices.

· Strong interpersonal skills including mentoring, coaching, collaborating, and team building.

· Strong advocate of standards and the ability to challenge the status quo with new and emerging technology to address new business challenges.

· Excellent oral and written communications skills and experience interacting with both business and IT individuals at all levels, including the

Key Responsibilities:

• Lead the design, development, and implementation of custom Salesforce Service Cloud solutions, including automating processes, optimizing customer service workflows, and enhancing the user experience.
• Develop advanced Omnistudio components such as OmniScripts, DataRaptors, and Integration Procedures to automate and streamline business processes.
• Collaborate with business stakeholders and architects to gather requirements and create tailored solutions that meet business needs.
• Utilize Apex, Lightning Web Components (LWC), and Visualforce to build scalable and maintainable applications.
• Implement complex business logic through Salesforce Service Cloud, ensuring seamless integration with other systems and platforms.
• Develop and manage Salesforce integrations with third-party systems using REST and SOAP APIs, as well as middleware solutions.
• Perform unit testing, system integration testing, and deploy solutions to production with a focus on high quality and security.
• Mentor and guide junior developers in best practices for Salesforce development, focusing on Service Cloud and Omnistudio.
• Participate in agile processes, including sprint planning, backlog grooming, and code reviews.
• Ensure adherence to Salesforce best practices, including governor limits, security standards, and platform optimizations.
• Troubleshoot and resolve complex technical issues within the Service Cloud environment, providing timely and effective solutions.
• Stay current on Salesforce releases, features, and new technologies, especially those relevant to Service Cloud and Omnistudio.

Required Skills and Qualifications:

• Proven experience in Salesforce development, with a strong focus on Service Cloud and Omnistudio (minimum of 5 years).
• Expertise in developing and configuring Omnistudio components (OmniScripts, DataRaptors, Integration Procedures).
• Proficiency in Apex, Lightning Web Components (LWC), Visualforce, and declarative Salesforce tools.
• Solid understanding of Salesforce Service Cloud, including case management, knowledge management, and customer service automation.
• Experience in integrating Salesforce with external systems through REST/SOAP APIs and middleware platforms.
• Strong familiarity with Salesforce Lightning, Salesforce Flow, and automation tools such as Process Builder and Workflow Rules.
• Experience working with Agile development processes and tools such as JIRA and Git.
• Ability to troubleshoot complex issues and provide innovative solutions within the Salesforce ecosystem.
• Strong problem-solving, analytical, and communication skills, with the ability to collaborate with cross-functional teams.
• Salesforce Platform Developer I and II certifications (required) and Service Cloud Consultant certification (preferred).

Preferred Qualifications:
• Experience 7+ years
• Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience).
• Experience with Salesforce DX, GitLab, and CI/CD pipelines for Salesforce deployments.
• Familiarity with Salesforce integrations using MuleSoft or similar integration platforms.
• Omnistudio (Vlocity) Certification.
• Experience with DevOps tools for Salesforce, such as Bitbucket.

Key Responsibilities:

• Lead the design, development, and implementation of custom Salesforce Service Cloud solutions, including automating processes, optimizing customer service workflows, and enhancing the user experience.
• Develop advanced Omnistudio components such as OmniScripts, DataRaptors, and Integration Procedures to automate and streamline business processes.
• Collaborate with business stakeholders and architects to gather requirements and create tailored solutions that meet business needs.
• Utilize Apex, Lightning Web Components (LWC), and Visualforce to build scalable and maintainable applications.
• Implement complex business logic through Salesforce Service Cloud, ensuring seamless integration with other systems and platforms.
• Develop and manage Salesforce integrations with third-party systems using REST and SOAP APIs, as well as middleware solutions.
• Perform unit testing, system integration testing, and deploy solutions to production with a focus on high quality and security.
• Mentor and guide junior developers in best practices for Salesforce development, focusing on Service Cloud and Omnistudio.
• Participate in agile processes, including sprint planning, backlog grooming, and code reviews.
• Ensure adherence to Salesforce best practices, including governor limits, security standards, and platform optimizations.
• Troubleshoot and resolve complex technical issues within the Service Cloud environment, providing timely and effective solutions.
• Stay current on Salesforce releases, features, and new technologies, especially those relevant to Service Cloud and Omnistudio.

Required Skills and Qualifications:

• Proven experience in Salesforce development, with a strong focus on Service Cloud and Omnistudio (minimum of 5 years).
• Expertise in developing and configuring Omnistudio components (OmniScripts, DataRaptors, Integration Procedures).
• Proficiency in Apex, Lightning Web Components (LWC), Visualforce, and declarative Salesforce tools.
• Solid understanding of Salesforce Service Cloud, including case management, knowledge management, and customer service automation.
• Experience in integrating Salesforce with external systems through REST/SOAP APIs and middleware platforms.
• Strong familiarity with Salesforce Lightning, Salesforce Flow, and automation tools such as Process Builder and Workflow Rules.
• Experience working with Agile development processes and tools such as JIRA and Git.
• Ability to troubleshoot complex issues and provide innovative solutions within the Salesforce ecosystem.
• Strong problem-solving, analytical, and communication skills, with the ability to collaborate with cross-functional teams.
• Salesforce Platform Developer I and II certifications (required) and Service Cloud Consultant certification (preferred).

Preferred Qualifications:
• Experience 4+ years
• Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience).
• Experience with Salesforce DX, GitLab, and CI/CD pipelines for Salesforce deployments.
• Familiarity with Salesforce integrations using MuleSoft or similar integration platforms.
• Omnistudio (Vlocity) Certification.
• Experience with DevOps tools for Salesforce, such as Bitbucket.

Role Overview:
We are seeking a highly skilled and experienced Senior Infrastructure & Virtualization Engineer to join our IT team. The ideal candidate will have deep expertise in virtualization, infrastructure management, Microsoft technologies, and scripting for automation. This role involves designing, implementing, and maintaining robust infrastructure solutions, ensuring high availability, security, and compliance across systems.

Key Responsibilities:
Design, deploy, and manage virtualization platforms including VMware and Nutanix.
Lead Data Center Consolidation Projects, ensuring minimal downtime and optimal resource utilization.
Administer and maintain Microsoft Active Directory, Windows Server OS, and Office 365 / M365 environments.
Configure and manage core network services including DNS, DHCP, and File/Application Servers.
Develop and maintain scripts for infrastructure automation and systems management (e.g., PowerShell, Python).
Implement and manage Veeam Backup solutions and lead Disaster Recovery Planning & Execution.
Ensure systems are audit-ready and compliant with CAP, EY, and KPMG standards.
Collaborate with cross-functional teams to support infrastructure needs and resolve technical issues.

Secondary & Complementary Skills:
Experience with Identity & Access Management tools such as CyberArk and Okta.
Familiarity with additional backup solutions like Commvault and eVault Backup.
Knowledge of secure file transfer and email systems including GoAnywhere, Postfix, and Retarus.
Proficiency in monitoring tools such as SCOM and SolarWinds for performance and availability tracking.
Conduct Microsoft True-Up Licensing Scans and ensure licensing compliance.
Perform detailed systems and infrastructure auditing and reporting.

Qualifications & Experience:
Bachelor’s degree in related field.
5 to 7 years of hands-on experience in infrastructure and virtualization engineering.
Strong analytical and troubleshooting skills.
Excellent communication and documentation abilities.
Certifications such as VMware VCP, Microsoft Certified Solutions Expert (MCSE), or Nutanix NCP are a plus.

Role Overview
We are looking for a detail-oriented Salesforce QA Analyst with hands-on experience in testing Salesforce applications, ideally with exposure to Education Cloud or Omni Studio. The role involves designing, executing, and automating test cases, ensuring quality delivery across Salesforce implementations.
________________________________________
Key Responsibilities
• Review functional and technical requirements, and translate them into comprehensive test plans and test cases.
• Perform manual and regression testing across Salesforce applications including Education Cloud or Omni Studio.
• Validate data integrity, workflows, integrations, and security settings.
• Conduct UI, API, and end-to-end testing using Salesforce and related platforms.
• Collaborate closely with developers, admins, and business teams to identify and resolve defects.
• Document defects, track resolutions, and perform retesting using JIRA or other bug tracking tools.
• Contribute to automation strategy and execution (Selenium / Provar preferred).
• Participate in release cycles, deployments, and post-release validation.
________________________________________
Required Skills & Experience
• 4+ years of QA experience.
• Strong knowledge of Education Cloud or Omni Studio (experience or working knowledge required).
• Proficiency in manual testing, regression, and functional testing of Salesforce environments.
• Good understanding of Salesforce security model, profiles, OWDs, workflows, and integrations.
• Familiarity with bug tracking and test management tools (JIRA, Buganizer, Mantis, TestRail).
• Experience in automation tools like Selenium, Provar, or JMeter is an advantage.
• ISTQB certification or Salesforce QA certifications preferred.
• Strong communication and documentation skills.